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Home Shop Special eBooks AI in Business Explained

AI in Business Explained

$49 – $197Price range: $49 through $197

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You already know AI matters. The question that’s been sitting on your desk for months is what to actually do about it, where to start, how much to spend, and how to know it’s working before you’ve spent six months finding out it isn’t. This eBook answers all four.

  • What AI can actually do for your business today, what it can’t, and the difference between the two that almost no one is being honest about
  • The five domains where AI creates measurable value (operations, customer experience, decisions, product, risk) and why customer service, the place everyone starts, is rarely where the real first win lives
  • The pilot kill switch you pre-commit to before anything else gets scoped, so you know months one and two whether to scale, fix, or walk away with a clean exit
  • A live prompt at the back of the book that turns everything you just learned into a 90-day plan for your specific business, with current tool recommendations and real pricing the day you read it

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  • Description
Description

About AI in Business Explained

The honest reason most AI initiatives stall isn’t that the technology is too complicated. It’s that the people running them never get a clean answer to four questions: where AI actually fits in this business, which pilot to start with, what it really costs, and how to know it’s working. This eBook is built to answer all four, in that order, across twelve chapters and four parts.

The structure moves from the AI landscape and where value shows up, into strategy and pilot design, then rollout and governance, finishing with what AI looks like inside functions like marketing, finance, operations, and HR. Ten case studies are woven through, covering what worked at Moderna, JPMorgan, and Coca-Cola, and what failed at IBM Watson Health, Klarna, and Duolingo. The failures matter as much as the wins, and most AI content quietly leaves them out.

A dedicated chapter covers small and mid-sized businesses, because most AI advice assumes resources you don’t have. The 90-day action plan at the back gives you the phased build for your first pilot, with explicit kill criteria before you start. And the live prompt walks you through eight discovery questions about your business, then hands back a nine-section plan with current tool pricing the day you read it. That’s the part no other AI book gives you.

‘...frontrunner in delivering top-tier digital business resources...’

‘...has been making waves with its flagship product...’

‘...consistent emphasis on simplifying complex business topics...’

‘...shaping the future of digital business learning...’

‘...valuable resource in the ever-evolving world of business education...’

Table of contents

    Front Matter: How To Use This Book

  1. The Principle That Shapes Everything: Frameworks Don’t Expire, Tools Do – And Why This Book Is Built Differently From Every Other AI Book On The Market
  2. The Four Parts And The Four Reader Paths: Where To Start If You’re Exploring, Planning, Scaling, Or Troubleshooting
  3. The Live Update Prompt At The End: How This Book Stays Current After The Date It Was Printed
  4. Chapter 1: The AI Landscape For Business Leaders

  5. The Four AI Capabilities Every Business Leader Must Understand: Predictive, Generative, Agentic, And Decision-Support
  6. What Changed In The Last 24 Months And Why This Book Had To Be Rewritten Before It Was Published
  7. The Three AI Hype Cycles Since 2010 – And The Patterns That Tell You Which Capabilities Are Real And Which Are Inflated
  8. The Vendor Landscape: Foundation Model Providers, Application Layer, Infrastructure, And Where The Value Actually Accrues
  9. How To Read AI News Critically: Separating Product Launches From Deployable Capabilities
  10. The Five Terms Every Leader Must Define For Their Own Organization Before Any AI Conversation Is Productive
  11. Chapter 2: Where AI Creates Real Business Value

  12. The Value Chain Map: The Five Domains Where AI Creates Measurable Value – Operations, Customer Experience, Decision-Making, Product Development, And Risk Management
  13. Separating High-Impact Use Cases From Low-Impact Ones: The Test That Works Across Every Industry
  14. Why Customer Service Is Overhyped As The Entry Point – And Where The Real First-Pilot Wins Actually Live
  15. Internal Use Cases vs. Customer-Facing Use Cases: Which One To Start With Based On Your Risk Tolerance And Data Maturity
  16. The Hidden Value Chain: Places AI Is Creating Disproportionate Value That Aren’t Covered In Mainstream Business Press
  17. The Opportunity Cost Question: What You’re Giving Up By Deploying AI In One Area Instead Of Another
  18. Case Study: Bayer Crop Science – AI Outside The Obvious
  19. Chapter 3: The AI Readiness Assessment

  20. The Five-Dimension Readiness Scorecard: Data Maturity, Technical Infrastructure, Organizational Culture, Talent Gaps, And Leadership Alignment
  21. How To Score Yourself Honestly – The Three Biases That Lead To Inflated Readiness Scores
  22. Why The Weakest Dimension Matters More Than The Average: The Bottleneck Principle In AI Adoption
  23. The Readiness Threshold: The Minimum Score Below Which AI Investment Burns Money
  24. How To Fix Readiness Gaps Before Any Pilot, In Priority Order
  25. When Low Readiness Is A Strategic Choice (Not A Weakness) And How To Operate Inside It
  26. Chapter 4: Building Your AI Strategy

  27. The Strategic Question Every Leader Must Answer First: Is AI A Productivity Multiplier On Top Of Your Existing Operation, Or A Transformation Of How The Business Works?
  28. The Build vs. Buy vs. Partner Matrix: A Decision Framework Based On Company Size, Technical Capability, Budget, And Strategic Priority
  29. Choosing Your AI Thesis: Cost Reduction, Revenue Acceleration, Customer Experience, Or Competitive Moat – And Why Mixing Them Dilutes Execution
  30. The Portfolio Approach: Balancing One Transformational Bet With Three To Five Operational Pilots
  31. The Vendor Lock-In Question: Cost Dynamics, Switching Costs, And How To Preserve Optionality
  32. Case Study: Coca-Cola – The Portfolio Strategy In Practice
  33. Chapter 5: The AI Business Case

  34. Why Most AI ROI Calculations Are Wrong: The Four Hidden Cost Categories That Turn Break-Even Pilots Into Losses
  35. The Full Cost Stack: Software, Data Preparation, Training, Change Management, Ongoing Maintenance, And Vendor Switching Costs
  36. How To Value AI Outcomes That Don’t Have Direct Revenue Attribution – Productivity, Decision Quality, Risk Reduction
  37. Building A Business Case That Survives A CFO Review: The Three Numbers That Have To Be Defensible
  38. The Payback Timeline Reality: Why Most AI Pilots Take Longer To Break Even Than The Marketing Suggests
  39. When To Abandon A Business Case And Propose Something Different To Leadership
  40. Case Study: Cleveland Clinic – Measuring What Matters In A Complex Environment
  41. Chapter 6: The AI Pilot Playbook

  42. Why Most AI Pilots Fail Before They Start: Scoping Errors, Success Criteria Errors, And Team Composition Errors
  43. The Pilot Scoping Framework: Five Questions That Determine Whether A Pilot Is Real Or Theatre
  44. Success Criteria That Hold Up: How To Define What “Working” Means Before You Start, In Terms A Non-Technical Executive Can Verify
  45. The Failure Criteria Nobody Writes Down: How To Know When To Stop, And Why Precommitting To A Kill Switch Is The Most Important Step In The Entire Pilot
  46. Timeline Discipline: Why 90 Days Is The Right Window For Most Pilots, And What To Do If You Can’t Fit The Work Into That Window
  47. The Pilot Proposal Template: A One-Page Document That Gets Leadership Buy-In Without Overcommitting
  48. The Pilot Selection Rule: 5/3/1 Rule
  49. Case Study: Klarna – The Cost Of Skipping The Kill Switch
  50. Chapter 7: AI And Your People

  51. Why AI Rollouts Fail At The Human Layer More Often Than At The Technical Layer
  52. The Three Workforce Reactions To AI: Enthusiasts, Skeptics, And The Silent Middle – And Which One Decides Whether The Rollout Succeeds
  53. Roles That Change, Roles That Disappear, And Roles That Emerge: The Honest Framework For Talking About AI’s Impact On Jobs
  54. Change Management When The Technology Itself Is Changing Weekly: How To Build Adaptable Adoption Rather Than Fixed Training Programs
  55. The Communication Discipline: How To Talk About AI Internally Without Creating Panic Or False Hope
  56. Permission To Not Automate: When Human Judgment, Relationship, Or Expertise Is The Actual Product, And AI Shouldn’t Touch It
  57. Case Study: Duolingo – When The Efficiency Calculation Ignores The Human Cost
  58. Case Study: IBM Watson Health – What The Press Release Version Of AI Hides
  59. Chapter 8: Scaling AI Across The Organization

  60. The Pilot-To-Production Gap: Why Most Successful Pilots Never Become Operational Reality, And The Four Root Causes
  61. The AI Agent Question: When Agents Are The Right Pattern For Scaling AI, When They’re Not, And How To Deploy Them Without Losing Oversight
  62. Cross-Functional Governance: Who Owns AI When It Touches Every Department
  63. Standards, Templates, And Reusable Components: How To Scale Without Rebuilding From Scratch Every Time
  64. Centralization vs. Decentralization: The Trade-Off Between Speed Of Experimentation And Consistency Of Execution
  65. The Capability Building Block: Skills, Infrastructure, And Processes That Compound Across Multiple AI Initiatives
  66. Case Study: Moderna – Capability Building At Enterprise Scale
  67. Chapter 9: AI Governance And Risk Management

  68. The Four Governance Dimensions: Data Privacy, Bias Mitigation, Regulatory Awareness, And AI Policy
  69. The Hallucination Problem: The Most Underdiscussed Risk In Enterprise AI, And The Validation Discipline Every Team Needs To Install Before Deploying Outputs
  70. Building An AI Policy That’s Actually Followed: The Three Sections That Matter And The Ones That Don’t
  71. Regulatory Landscape: GDPR, EU AI Act, US State-Level Frameworks, And What Each Means For Cross-Border Deployment
  72. The Shadow AI Problem: Employees Using Personal AI Tools For Work, And How To Address It Without Killing Innovation
  73. Case Study: JPMorgan Chase – Governance Before Capability
  74. Chapter 10: AI By Function – Department-Level Playbooks

  75. Marketing And Sales: Lead Generation, Content Production, Personalization, And The Use Cases That Actually Move Pipeline
  76. Customer Service And Support: Where AI Works, Where It Backfires, And The Hybrid Model That Outperforms Both Pure-AI And Pure-Human Approaches
  77. Operations And Supply Chain: Forecasting, Optimization, Anomaly Detection, And The AI Applications Most Worth The Implementation Effort
  78. Finance And Accounting: AI For Closing Books, Fraud Detection, And Forward-Looking Financial Planning
  79. Product Development: AI As A Research Accelerator, Prototyping Tool, And Customer-Feedback Synthesizer
  80. HR, Legal, And Compliance: Where AI Touches Recruitment, Performance, Contract Review, And Regulatory Monitoring – And Where It Absolutely Should Not
  81. Chapter 11: AI For Small And Mid-Sized Businesses

  82. Why Most AI Advice Assumes Resources That Small Businesses Don’t Have, And How To Think About AI Without An Enterprise Budget
  83. The Small Business AI Starting Point: Three Operational Decisions Repeated Weekly That AI Can Support Immediately
  84. AI For Small Business
  85. How To Build A Working AI Capability With No Engineering Team, No Data Scientist, And A Budget Under $500/Month
  86. The Five AI Tools Every Small Business Should Evaluate Before Adding Anything Else
  87. Customer Analytics, Content Production, And Operations Automation At Small Scale: Practical Implementations That Work Without Enterprise Infrastructure
  88. The Competitive Advantage SMBs Have Over Enterprises In AI Adoption – Speed Of Experimentation, Willingness To Iterate, And Short Approval Cycles
  89. Case Study: Mercado Libre – AI At Scale Outside The US Tech Bubble
  90. Case Study: Mid-Market Manufacturer – The Same Frameworks, Smaller Scale
  91. Chapter 12: Your 90-Day AI Action Plan

  92. The Phased Approach: Days 1-30 Diagnose And Decide, Days 31-60 Design And Start, Days 61-90 Run, Measure, And Decide Go/No-Go
  93. Days 1-30 – The Diagnose Phase: Running Your Readiness Assessment, Mapping Your Value Chain, Identifying Your Top Three Pilot Candidates, And Choosing One
  94. Days 31-60 – The Design Phase: Scoping The Pilot, Defining Success And Failure Criteria, Assembling The Team, And Starting Execution
  95. Days 61-90 – The Measurement Phase: Tracking Against Your Criteria, Surfacing What Worked And What Didn’t, And Making The Go/No-Go Decision Honestly
  96. The Measurement Framework: How To Know Objectively Whether The Pilot Is Working, Before You’ve Fallen In Love With It
  97. The Go/No-Go Decision: How To Recognize A Real Win, A Partial Win, And A Learning Experience That Should Be Killed
  98. What Comes After The 90 Days: Scaling, Killing, Or Pivoting – And The Criteria For Each
  99. Back Matter: The Live Update Prompt

  100. Why This Section Exists: How The Prompt Keeps The Book Current After The Date It Was Printed
  101. How To Use It: A Step-By-Step Walkthrough For Pasting The Prompt Into Claude Or Any Capable AI Chat, With Deep Research Enabled Where Available
  102. What To Expect: The Eight Discovery Questions, The Structured Nine-Section Output, And How To Act On The Recommendations You Receive
  103. The Full Prompt Block – Formatted For Easy Copy And Paste, With Framework Descriptions, Discovery Questions, And Required Output Structure
  104. How To Re-Run The Prompt Over Time As Your Business Evolves, Your Readiness Changes, Or New Tools Enter The Market
  105. Index Of Case Studies
  106. Bibliography

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